Senior Account Manager — NRR Growth (Remote)

CXT Software; Madison (WI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools and Technology

Engaging Community Activities

Job summary

CXT Software is seeking an experienced Account Manager in Madison, Wisconsin to manage a $5M-$10M+ portfolio. This high-impact role requires driving expansion and retention, with a focus on Net Revenue Retention (NRR). The ideal candidate will have 4-8+ years in SaaS Account Management, proven skills in closing expansion opportunities, and the ability to work cross-functionally. The position offers a fully remote work environment, flexible hours, and robust support for personal career growth.

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of independently identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Ability to manage multiple accounts and priorities effectively.

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline.
• Manage renewal cycles and execute recovery plans.
• Lead commercial conversations with customers.

Skills

Account Management

Customer Success

Sales

Negotiation skills

Commercial acumen

CRM tools

Tools

Hubspot

Salesforce

Jira

Confluence

MS Office Suite

G-Suite

Job description

CXT Software is seeking an experienced Account Manager in Madison, Wisconsin to manage a $5M-$10M+ portfolio. This high-impact role requires driving expansion and retention, with a focus on Net Revenue Retention (NRR). The ideal candidate will have 4-8+ years in SaaS Account Management, proven skills in closing expansion opportunities, and the ability to work cross-functionally. The position offers a fully remote work environment, flexible hours, and robust support for personal career growth.