Senior Account Manager — NRR Growth (Remote)

CXT Software; Providence (RI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% Remote Work

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools and Technology

Engaging Community Activities

Job summary

CXT Software is hiring an Account Manager in Providence, RI to own and grow a $5M–$10M portfolio. This role involves driving Net Revenue Retention (NRR), managing renewals, and identifying expansion opportunities in a SaaS environment. The ideal candidate will have 4-8+ years of experience in account management, strong negotiation skills, and proficiency with CRM tools. Enjoy a flexible remote work environment and opportunities for personal growth and engaging community activities.

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record in identifying and closing expansion opportunities.
• Experience owning revenue targets like NRR, expansion, or renewals.
• Strong commercial acumen and negotiation skills required.
• Ability to effectively manage multiple accounts and priorities.
• Experience working cross-functionally to drive customer outcomes.

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business.
• Identify up-sell and cross-sell opportunities and close deals.
• Build and maintain a healthy expansion pipeline.
• Proactively manage renewal cycles and identify at-risk accounts.
• Lead commercial conversations and manage customer relationships.

Skills

Account Management

Customer Success

Negotiation skills

Commercial acumen

CRM tools proficiency

Tools

Hubspot

Salesforce

MS Office Suite

G-Suite

Jira

Confluence

MS Teams

Job description

CXT Software is hiring an Account Manager in Providence, RI to own and grow a $5M–$10M portfolio. This role involves driving Net Revenue Retention (NRR), managing renewals, and identifying expansion opportunities in a SaaS environment. The ideal candidate will have 4-8+ years of experience in account management, strong negotiation skills, and proficiency with CRM tools. Enjoy a flexible remote work environment and opportunities for personal growth and engaging community activities.