Remote Security Systems Triage Specialist

Securitas Technology; Gilbert (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merit pay increases

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with 60% match

Paid vacation/holidays/sick time

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology, a global leader in integrated security solutions, seeks a Remote Triage Technician. You will provide phone-based support for intrusion, fire, video, and access control systems, and perform remote triage for multiple clients by accessing video software and troubleshooting to resolve issues.

When remote resolution isn’t possible, you will gather details to assist on-site technicians for faster resolution.

Qualifications

• Minimum 2 years’ experience with Securitas Technology.
• Ability to analyze and remotely troubleshoot electronic security equipment (intrusion, fire, video, access control).
• High degree of urgency and accuracy in duties.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Be in good standing with Attendance Policy.

Responsibilities

• Manage and maintain phone queues to provide client-facing technical support for security systems.
• Manage Remote Triage queues to ensure timely requests within SLA and video specs.
• Follow established sequences, policies and procedures.
• Complete miscellaneous tasks as assigned.

Skills

Remote troubleshooting

Communication skills

Job description

Securitas Technology, a global leader in integrated security solutions, seeks a Remote Triage Technician. You will provide phone-based support for intrusion, fire, video, and access control systems, and perform remote triage for multiple clients by accessing video software and troubleshooting to resolve issues.

When remote resolution isn’t possible, you will gather details to assist on-site technicians for faster resolution.