Remote Triage Technician

Securitas Technology Corporation; BLOOMINGTON (MN); Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Merit pay increases

Training

Medical, Dental, Vision, and Life Ins

Disability insurance

401K with 60% Match up to 6%

Paid vacation, holidays and sick time

Educational Assistance

Employee discounts

Job summary

Securitas Technology Corporation in Bloomington, MN, is seeking a Remote Triage Technician to provide phone-based technical support for intrusion, fire, video, and access control systems. You will assist clients remotely, gather details for on-site teams, and help resolve issues to meet SLA requirements.

The role requires strong communication, independent work, and urgency in problem-solving, with an in-office setup in Bloomington, Uniontown, or Gilbert. Competitive benefits are offered.

Qualifications

• Minimum 2 years’ experience with Securitas Technology.
• Ability to analyze and troubleshoot electronic security equipment remotely.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Be in good standing with Attendance Policy.
• Must perform duties with urgency and accuracy.

Responsibilities

• Manage and maintain required phone queues to provide client facing technical support for intrusion, fire, video, and access control systems.
• Manage and maintain the Remote Triage queues to ensure requests are completed in a timely manner within SLA requirements and client video specs.
• Follow established sequences, policies, and procedures.
• Complete miscellaneous tasks as assigned.

Skills

Communication skills

Independent worker

Remote troubleshooting

Time management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Indirect Bloomington, MN, US

3 days ago Requisition ID: 4176

Salary Range: $20.00 To $25.00 Annually

Job Posting Title: Remote Triage Technician

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Remote Triage Technicians are responsible for providing phone-based technical support to customers experiencing issues with intrusion, fire, video, and access control systems. This team is also responsible for handling Remote Triage for multiple clients by accessing their video software, troubleshooting, and resolving issues. In the event an issue cannot be resolved remotely, gather additional details to assist on-site technicians with faster resolution.

Schedule: 10:30am- 7:00pm CST Monday-Friday

Location: In Office (Bloomington, Uniontown, or Gilbert)

Duties and Responsibilities:

• Manage and maintain required phone queues to provide client facing technical support for instruction, fire, video, and access control systems.
• Manage and maintain the Remote Triage queues to ensure requests are completed in a timely manner within SLA requirements and within client video specifications.
• Follows established sequences, policies, and procedures.
• Complete miscellaneous tasks as assigned.

Required Qualifications:

• Minimum 2 years’ experience with Securitas Technology.
• Demonstrate ability to analyze and troubleshoot electronic security equipment remotely – including intrusion, fire, video, and access control systems.
• Able to perform duties with a high degree of urgency and accuracy
• Able to work independently with minimal supervision
• Excellent written and verbal communication skills
• Be in good standing with Attendance Policy

Securitas offers comprehensive benefits including:

• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.