Remote Triage Technician - Security Tech Support

Securitas Technology Corporation; BLOOMINGTON (MN); Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Merit pay increases

Training

Medical, Dental, Vision, and Life Ins

Disability insurance

401K with 60% Match up to 6%

Paid vacation, holidays and sick time

Educational Assistance

Employee discounts

Job summary

Securitas Technology Corporation in Bloomington, MN, is seeking a Remote Triage Technician to provide phone-based technical support for intrusion, fire, video, and access control systems. You will assist clients remotely, gather details for on-site teams, and help resolve issues to meet SLA requirements.

The role requires strong communication, independent work, and urgency in problem-solving, with an in-office setup in Bloomington, Uniontown, or Gilbert. Competitive benefits are offered.

Qualifications

• Minimum 2 years’ experience with Securitas Technology.
• Ability to analyze and troubleshoot electronic security equipment remotely.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Be in good standing with Attendance Policy.
• Must perform duties with urgency and accuracy.

Responsibilities

• Manage and maintain required phone queues to provide client facing technical support for intrusion, fire, video, and access control systems.
• Manage and maintain the Remote Triage queues to ensure requests are completed in a timely manner within SLA requirements and client video specs.
• Follow established sequences, policies, and procedures.
• Complete miscellaneous tasks as assigned.

Skills

Communication skills

Independent worker

Remote troubleshooting

Time management

Job description

Securitas Technology Corporation in Bloomington, MN, is seeking a Remote Triage Technician to provide phone-based technical support for intrusion, fire, video, and access control systems. You will assist clients remotely, gather details for on-site teams, and help resolve issues to meet SLA requirements.

The role requires strong communication, independent work, and urgency in problem-solving, with an in-office setup in Bloomington, Uniontown, or Gilbert. Competitive benefits are offered.