Remote Security Systems Triage Specialist

Securitas Technology; Uniontown (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with match

Job summary

Securitas Technology is seeking a Remote Triage Technician to deliver phone-based technical support for intrusion, fire, video, and access control systems. This role supports multiple clients by remotely troubleshooting video software and coordinating with on-site teams for faster resolution.

The position requires strong communication skills, ability to work independently, and a commitment to timely, accurate problem solving within set SLA guidelines.

Qualifications

• Ability to analyze and troubleshoot electronic security equipment remotely (intrusion, fire, video, access control).
• Excellent written and verbal communication.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide phone-based technical support for intrusion, fire, video, and access control systems.
• Manage remote triage queues and ensure SLA-compliant response times.
• Gather details to assist on-site technicians when issues cannot be resolved remotely.
• Follow established policies and procedures.

Skills

Technical troubleshooting

Remote support

Electronic security knowledge

High urgency & accuracy

Independence

Job description

Securitas Technology is seeking a Remote Triage Technician to deliver phone-based technical support for intrusion, fire, video, and access control systems. This role supports multiple clients by remotely troubleshooting video software and coordinating with on-site teams for faster resolution.

The position requires strong communication skills, ability to work independently, and a commitment to timely, accurate problem solving within set SLA guidelines.