Remote Security Systems Specialist (CCTV, Access, Fire)

Interface Systems, LLC; United States; On-site; USD 34,440 - 39,950; Full time

Job summary

Interface Systems, LLC is seeking a Level 2 Security Technical Support specialist for remote US-based operations. The role focuses on fault isolation, repair, and service restoration for CCTV, Fire, Access Control, and Intrusion systems, in a fast-paced security services environment.

The candidate will engage with customers via ticket management, email, chat, and phone, coordinating with Level 1 and Field Technicians to resolve incidents and maintain SLAs.

Qualifications

• Minimum of 3 years of practical experience with a technology service provider.
• Experience troubleshooting CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus.
• Working knowledge of low-voltage installation and support is a plus.

Responsibilities

• Lead and manage technical communication cycles, verbal and written.
• Engage with diverse internal and external audiences including customers and teams.
• Perform security fault isolation and coordinate with third-party providers as needed.
• Build and maintain enterprise-level client relationships to instill confidence in products and lifecycle management.
• Coordinate with cross-functional teams to drive expedient fault isolation and resolution.

Skills

Client service

Results oriented

Excellent communication

Flexible/creative/analytical

Interpersonal relations

Positive attitude

Technical acumen

Problem solving

Job description

Interface Systems, LLC is seeking a Level 2 Security Technical Support specialist for remote US-based operations. The role focuses on fault isolation, repair, and service restoration for CCTV, Fire, Access Control, and Intrusion systems, in a fast-paced security services environment.

The candidate will engage with customers via ticket management, email, chat, and phone, coordinating with Level 1 and Field Technicians to resolve incidents and maintain SLAs.