Remote Security Systems Support Specialist

Securitas Electronic Security; Uniontown (OH); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K match

Paid time off

Educational assistance

Growth opportunities

Job summary

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions. We seek a Technical Support specialist to deliver 24x7x365 support on a rotating, on-call basis for internal/external customers and to escalate issues as needed.

You will own issues through resolution, log incidents, and maintain product knowledge across Pacom, Lenel, Sielox, GE, and Honeywell systems. Occasional travel and teamwork are required.

Qualifications

• Associate degree in Electronics, Computer Science or related area or equivalent education and/or experience, including field service or call center experience.
• 1–3 years technical support or related experience.
• Know and adhere to quality process/systems.
• Experience with Pacom, Lenel, Sielox, GE, and Honeywell Access Control systems hardware and software.
• Experience in installing, configuring, and maintaining software and database administration.
• Experience in Remote Connect Software.
• Familiar with MS Office Applications.
• Prior experience working in a team environment.

Responsibilities

• Provide technical/systems support as required for internal/external customers.
• Effectively and efficiently communicate with customers to identify symptoms, causes, and solutions.
• Retain ownership of issue until solution is identified and communicated to the customer.
• Log all required and pertinent information into a technical support incident management system.
• Organize and maintain technical knowledgebase and websites to include supported products and configurations.
• Work required shifts and maintained on-call availability as required.
• Maintain/enhance expertise on assigned products and related technology.
• Expand/develop product specialization for assigned products.

Skills

Technical support

Customer service

Troubleshooting

Remote access software

MS Office

Education

Associate degree in Electronics/CS

Tools

Pacom

Lenel

Sielox

GE

Honeywell

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions. We seek a Technical Support specialist to deliver 24x7x365 support on a rotating, on-call basis for internal/external customers and to escalate issues as needed.

You will own issues through resolution, log incidents, and maintain product knowledge across Pacom, Lenel, Sielox, GE, and Honeywell systems. Occasional travel and teamwork are required.