Remote Triage Technician

Securitas Technology; Gilbert (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merit pay increases

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with 60% match

Paid vacation/holidays/sick time

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology, a global leader in integrated security solutions, seeks a Remote Triage Technician. You will provide phone-based support for intrusion, fire, video, and access control systems, and perform remote triage for multiple clients by accessing video software and troubleshooting to resolve issues.

When remote resolution isn’t possible, you will gather details to assist on-site technicians for faster resolution.

Qualifications

• Minimum 2 years’ experience with Securitas Technology.
• Ability to analyze and remotely troubleshoot electronic security equipment (intrusion, fire, video, access control).
• High degree of urgency and accuracy in duties.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Be in good standing with Attendance Policy.

Responsibilities

• Manage and maintain phone queues to provide client-facing technical support for security systems.
• Manage Remote Triage queues to ensure timely requests within SLA and video specs.
• Follow established sequences, policies and procedures.
• Complete miscellaneous tasks as assigned.

Skills

Remote troubleshooting

Communication skills

Job description

Job Posting Title: Remote Triage Technician

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Remote Triage Technicians are responsible for providing phone-based technical support to customers experiencing issues with intrusion, fire, video, and access control systems. This team is also responsible for handling Remote Triage for multiple clients by accessing their video software, troubleshooting, and resolving issues. In the event an issue cannot be resolved remotely, gather additional details to assist on-site technicians with faster resolution.

Schedule: 10:30am- 7:00pm CST Monday-Friday

Location: In Office (Bloomington, Uniontown, or Gilbert)

Duties And Responsibilities

• Manage and maintain required phone queues to provide client facing technical support for instruction, fire, video, and access control systems.
• Manage and maintain the Remote Triage queues to ensure requests are completed in a timely manner within SLA requirements and within client video specifications.
• Follows established sequences, policies, and procedures.
• Complete miscellaneous tasks as assigned.

Required Qualifications

• Minimum 2 years’ experience with Securitas Technology.
• Demonstrate ability to analyze and troubleshoot electronic security equipment remotely – including intrusion, fire, video, and access control systems.
• Able to perform duties with a high degree of urgency and accuracy
• Able to work independently with minimal supervision
• Excellent written and verbal communication skills
• Be in good standing with Attendance Policy

Securitas Offers Comprehensive Benefits Including

• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.