Remote Security Advisor, Cybersecurity (Customer-Focused)

CrowdStrike Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Paid time off

Parental and adoption leaves

Professional development

Job summary

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes. You will assess environments, offer remediation and align with established standards, while coordinating with internal teams to resolve issues.

The role requires 3+ years in cybersecurity, strong communication, and knowledge of threat detection and incident response. Remote options available; Bachelor's degree preferred.

Qualifications

• 3+ years in cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor’s degree in Technology and/or Cybersecurity or relevant experience.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Cybersecurity

Customer empathy

Communication

Troubleshooting

Windows

Linux

MAC

Threat detection

Incident response

Collaboration

Education

Bachelor's degree in Technology and/or Cybersecurity

Tools

SIEM

UEBA

MDR/XDR

Job description

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes. You will assess environments, offer remediation and align with established standards, while coordinating with internal teams to resolve issues.

The role requires 3+ years in cybersecurity, strong communication, and knowledge of threat detection and incident response. Remote options available; Bachelor's degree preferred.