Remote Falcon Complete Security Advisor II

CrowdStrike Inc.; Annapolis (MD); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Market leader in compensation and-equI

Comprehensive physical and mental well

Competitive vacation and holidays for

Paid parental and adoption leaves

Professional development opportunities

Employee Networks, geographic groups,志

Vibrant office culture with worldclass

Great Place to Work Certified

Job summary

CrowdStrike, Inc. is seeking a Falcon Complete Security Advisor to join a team focused on the health and security posture of all Falcon Complete customers.

You will guide customers toward a secure experience with Falcon Complete and help stop breaches through daily tasks and strategic recommendations. This role requires 3+ years in a cybersecurity focused role, excellent customer-facing communication skills, and proficiency in Windows, Linux, and macOS.

Qualifications

• 3+ years in Cybersecurity focused role.
• Excellent customer-facing communication skills including verbal and written.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
• US Citizenship or Green Card Holder
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

3+ years in Cybersecurity

Customer empathy

Verbal and written communication

Windows/Linux/macOS proficiency

AI technologies experience

Education

Bachelor's degree in Technology and/or Cybersecurity

Cybersecurity certifications (SANS/ISC2)

Tools

Windows

Linux

macOS

Job description

CrowdStrike, Inc. is seeking a Falcon Complete Security Advisor to join a team focused on the health and security posture of all Falcon Complete customers.

You will guide customers toward a secure experience with Falcon Complete and help stop breaches through daily tasks and strategic recommendations. This role requires 3+ years in a cybersecurity focused role, excellent customer-facing communication skills, and proficiency in Windows, Linux, and macOS.