Senior Security Advisor – Falcon Complete

CrowdStrike Inc.; Nashville (TN); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Professional development

Employee networks

Job summary

CrowdStrike invites experienced security professionals to join its Falcon Complete team as a Security Advisor. You will guide customers toward secure, optimal configurations and remediation across CrowdStrike products to strengthen security posture.

In this remote, full-time role, you will assess environments, provide actionable recommendations, and collaborate with internal teams to deliver consistent customer outcomes. A strong emphasis on communication and security expertise is essential.

Qualifications

• 3+ years in a cybersecurity focused role.
• Excellent customer-facing communication and empathy.
• Proven ability to guide customers to secure outcomes.
• Adept with Windows, Linux, and macOS environments.
• Experience with threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications (SANS, ISC2 or equivalent).
• US Citizenship or Green Card Holder.

Responsibilities

• Assess customers' Falcon environments for alignment with Falcon Complete standards.
• Provide security improvements and remediation recommendations.
• Create remediation plans for CrowdStrike components to improve posture.
• Directly contact customers when misalignment is identified.
• Document, update, and resolve customer issues per procedures and SLAs.
• Develop service reports and statistics for customers.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support to troubleshoot and coordinate resolution of issues.

Skills

Cybersecurity experience

Customer empathy

Verbal and written communication

Troubleshooting with CrowdStrike teams

Windows

Linux

macOS

Threat detection

Incident response

Bachelor's in Tech/Cybersecurity

Cybersecurity certifications (SANS/ISC

Education

Bachelor's degree in Technology and/or Cybersecurity

Tools

SIEM

Job description

CrowdStrike invites experienced security professionals to join its Falcon Complete team as a Security Advisor. You will guide customers toward secure, optimal configurations and remediation across CrowdStrike products to strengthen security posture.

In this remote, full-time role, you will assess environments, provide actionable recommendations, and collaborate with internal teams to deliver consistent customer outcomes. A strong emphasis on communication and security expertise is essential.