Remote Seasonal Customer Support Specialist (BYOD)

Remote Jobs; Casper (WY); Remote; USD 17,000 - 24,000; Part time

Job summary

Five Star Solutions is seeking individuals to handle customer inquiries via phone, email, and chat, delivering high-quality service with a professional attitude. The role is BYOD and work-at-home, covering multiple states with flexible shifts and a temporary status through the holiday season.

You’ll manage calls, follow scripts, identify needs, and upsell where appropriate while maintaining punctuality and professionalism.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• Take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service experience

Call center background

Basic computer skills

Quick learner

Strong phone & verbal communication

Active listening

Must be 18

Job description

Five Star Solutions is seeking individuals to handle customer inquiries via phone, email, and chat, delivering high-quality service with a professional attitude. The role is BYOD and work-at-home, covering multiple states with flexible shifts and a temporary status through the holiday season.

You’ll manage calls, follow scripts, identify needs, and upsell where appropriate while maintaining punctuality and professionalism.