Remote Seasonal Customer Service Specialist

Five Star Solutions; Nashville (TN); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

BYOD

Paid training

Potential for full-time employment

Job summary

Five Star Solutions is seeking customer support representatives to handle inbound and outbound calls from customers regarding goods and services. This BYOD, work-at-home role serves multiple states and includes training, with potential for continued employment based on attendance and performance.

Responsibilities include addressing questions across products via phone, email, and chat, following scripts, and identifying customer needs. A background check may be required by state and federal laws.

Qualifications

• 3-6 months customer service or call center experience preferred
• Basic computer skills required
• Must be 18 years of age
• Background check may be required by state/federal laws

Responsibilities

• Handle large volumes of inbound/outbound calls promptly
• Address customer questions across products via phone, email, or chat
• Follow standard scripts for various topics
• Identify needs, verify information, and provide solutions
• Utilize company resources to resolve calls accurately
• Upsell products when opportunities arise
• Maintain professionalism and punctuality throughout shifts

Skills

Customer service

Phone support

Active listening

Communication skills

Independent work

Tools

Basic computer skills

Job description

Five Star Solutions is seeking customer support representatives to handle inbound and outbound calls from customers regarding goods and services. This BYOD, work-at-home role serves multiple states and includes training, with potential for continued employment based on attendance and performance.

Responsibilities include addressing questions across products via phone, email, and chat, following scripts, and identifying customer needs. A background check may be required by state and federal laws.