Remote Seasonal Customer Support Specialist

Five Star; Huntsville (AL); Hybrid; USD 16,000 - 23,000; Part time

Job summary

Five Star Solutions is seeking customer service enthusiasts to answer inbound and outbound calls for holiday ordering support. This BYOD remote position lets you work from home across designated states, using your own device and reliable internet.

You will follow scripts, address questions across products, and identify upsell opportunities while maintaining professionalism. Training is provided; shifts range 7:00am–9:00pm CST, Mon-Fri and every other weekend.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center experience

Basic computer skills

Independent work

Strong phone skills

Active listening

18 years or older

Job description

Five Star Solutions is seeking customer service enthusiasts to answer inbound and outbound calls for holiday ordering support. This BYOD remote position lets you work from home across designated states, using your own device and reliable internet.

You will follow scripts, address questions across products, and identify upsell opportunities while maintaining professionalism. Training is provided; shifts range 7:00am–9:00pm CST, Mon-Fri and every other weekend.