Remote Seasonal Customer Care Specialist

Five Star Solutions; Flint (MI); Remote; USD 19,000 - 21,000; Part time

Job summary

Five Star Solutions is seeking agents to assist customers from home across multiple states in the U.S. You will answer inquiries about goods and services with a high standard of service and professionalism.

This temporary, BYOD role offers 20–40 hours per week, with shifts 8:00am–10:00pm (EST) and a starting wage of $14 per hour plus a $1 shift differential. Training is provided, and the position may lead to regular FT or PT employment contingent on attendance and performance.

Qualifications

• Previous 3–6 months of customer service or customer support experience preferred.
• Previous 3–6 months of call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner.
• Address customer questions and concerns on all products and services through phone, email and/or chat.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Remain positive and professional in all customer interactions.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.

Skills

Customer service

Call center

Verbal communication

Active listening

Independent work

Age 18+

Job description

Five Star Solutions is seeking agents to assist customers from home across multiple states in the U.S. You will answer inquiries about goods and services with a high standard of service and professionalism.

This temporary, BYOD role offers 20–40 hours per week, with shifts 8:00am–10:00pm (EST) and a starting wage of $14 per hour plus a $1 shift differential. Training is provided, and the position may lead to regular FT or PT employment contingent on attendance and performance.