Remote Seasonal Customer Care Specialist

Five Star Solutions

Columbus (GA)

Remote

USD 16,000 - 23,000

Part time

7 days ago

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Benefits offered by this job

BYOD program

Paid training

Job summary

Five Star Solutions is seeking individuals for a remote customer support role to handle inbound and outbound calls regarding a variety of products and services. You will follow scripts, assist customers, and coordinate with resources to provide effective solutions.

The role emphasizes professional communication, active listening, and the ability to work independently from a dedicated home workspace. Shift options include evenings, with potential for training and growth.

Qualifications

3–6 months customer service or customer support experience preferred.
3–6 months call center or office background experience a plus.
Basic computer skills required.

Responsibilities

Manage large amounts of inbound or outbound calls in a timely manner.
Address customer questions and concerns across products and services via phone, email, and chat.
Follow scripts when handling different topics.
Identify customer needs, clarify information, research and provide solutions or alternatives.
Access company and client resources to accurately handle the call.
Seize opportunities to upsell products when they arise.
Maintain punctuality and professionalism in all interactions.
Be available at your desk and cross-train as requested.