Remote Seasonal Customer Support Specialist

Five Star Solutions; Green Bay (WI); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

BYOD allowed

Work from home

Job summary

Five Star Solutions is seeking individuals to handle customer inquiries via phone, email, and chat for holiday orders, working from home with BYOD. Positions are remote across multiple states, including Wisconsin, with shifts 7:00am–9:00pm CST and a $14 per hour base rate plus a $1 differential for nights and weekends.

These temporary roles offer 20–40 hours per week, paid training, and potential transition to full or part-time.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Verbal communication

Active listening

Independent work

Quick learner

Tools

Basic computer skills

Job description

Five Star Solutions is seeking individuals to handle customer inquiries via phone, email, and chat for holiday orders, working from home with BYOD. Positions are remote across multiple states, including Wisconsin, with shifts 7:00am–9:00pm CST and a $14 per hour base rate plus a $1 differential for nights and weekends.

These temporary roles offer 20–40 hours per week, paid training, and potential transition to full or part-time.