Remote Seasonal Customer Service & Upsell Agent

Five Star Solutions; Philadelphia (Philadelphia County); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

BYOD

Work from home

Shift differential

Job summary

Five Star Solutions is seeking customer service agents to handle inbound and outbound calls for clients' products and services, delivering high-quality, professional support across phone, email, and chat. This BYOD, work-at-home role requires reliable internet and a dedicated workspace and may include shift differential.

You'll join a temporary program with 20-40 hours per week, potential to convert to full or part-time based on attendance and performance through Christmas season, serving

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone communication

Active listening

Independent work

Quick learner

Verbal communication

Tools

Windows 10

Antivirus software

Firewall

Job description

Five Star Solutions is seeking customer service agents to handle inbound and outbound calls for clients' products and services, delivering high-quality, professional support across phone, email, and chat. This BYOD, work-at-home role requires reliable internet and a dedicated workspace and may include shift differential.

You'll join a temporary program with 20-40 hours per week, potential to convert to full or part-time based on attendance and performance through Christmas season, serving