Remote Patient Scheduler & Pre-Access Specialist

Intermountain Healthcare Inc.; Denver (CO); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a Scheduling/Registration Clerk for a fully remote role servicing Peaks Regional Office with daily scheduling and pre-registration across multiple locations. You will handle high call volumes, validate insurance, and input patient data accurately while using multiple systems.

The position emphasizes patient communication, attention to detail, and the ability to mentor new hires. A video interview via Teams is required, and remote/hybrid work expectations apply.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Job description

Intermountain Health is seeking a Scheduling/Registration Clerk for a fully remote role servicing Peaks Regional Office with daily scheduling and pre-registration across multiple locations. You will handle high call volumes, validate insurance, and input patient data accurately while using multiple systems.

The position emphasizes patient communication, attention to detail, and the ability to mentor new hires. A video interview via Teams is required, and remote/hybrid work expectations apply.