Remote Central Scheduler I - Patient Appointment Hub

Intermountain Healthcare Inc.; Topeka (KS); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a fully remote Scheduling Specialist to pre-register patients for appointments and procedures across multiple locations. You will manage high call volumes, input patient data, and verify insurance details using several systems.

Responsibilities include providing patient information, coordinating with departments, and mentoring new hires as needed while upholding Intermountain values and service standards. A strong focus on accuracy and communication is essential.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer service etiquette

Medical insurance knowledge

Computer literacy

Phone experience

Typing 30 WPM

Active listening

Reading comprehension

Critical thinking

Active learning

Complex problem solving

Education

High school diploma

Revenue cycle experience

Job description

Intermountain Health is seeking a fully remote Scheduling Specialist to pre-register patients for appointments and procedures across multiple locations. You will manage high call volumes, input patient data, and verify insurance details using several systems.

Responsibilities include providing patient information, coordinating with departments, and mentoring new hires as needed while upholding Intermountain values and service standards. A strong focus on accuracy and communication is essential.