Remote Scaled Account Manager for SMB Growth

DoiT; United States; À distance; USD 90 000 - 160 000; Plein temps

Avantages offerts par ce poste

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Résumé du poste

DoiT, a global cloud software company, is seeking a Scaled Account Manager for AMER. This remote role is open to candidates located in North America, focusing on retaining and growing an existing customer base while expanding cloud footprints across SMB and mid-market accounts.

You will partner with Customer Success, Forward Deployed Engineers, and cloud-provider teams to align DoiT’s products with customer priorities, manage commercial relationships, and drive durable growth through both

Qualifications

• 2+ years in an Account Management, Customer Success, or Customer Engineering role.
• 3+ years in a technology company.
• Strong technical skills to engage with engineering teams.
• Operational/administrative excellence with attention to detail.
• Desire to grow within the organization and broaden skills.
• Great sense of humor and enjoys fun at work.

Responsabilités

• Own a scaled SMB/mid-market portfolio using Salesforce to track context, priorities, risks, and renewals.
• Prioritize engagement across the portfolio using data and multi-threaded relationships.
• Drive retention and renewal by identifying risks and coordinating pricing, contracts, and approvals.
• Identify and manage expansion across workloads, migrations, and cost optimization.
• Collaborate with Sales, CSMs, FDEs, and cloud-provider teams on account plans and execution.
• Lead portfolio cadences including FinOps reviews, product demos, and security/AI discussions.
• Escalate issues to the right owner and keep customers informed.
• Use CRM and AI tools to improve coverage and repeatable rhythms.

Connaissances

Account management

Customer success

Technical collaboration

Analytical/detail-oriented

Growth mindset

Humor

Description du poste

DoiT, a global cloud software company, is seeking a Scaled Account Manager for AMER. This remote role is open to candidates located in North America, focusing on retaining and growing an existing customer base while expanding cloud footprints across SMB and mid-market accounts.

You will partner with Customer Success, Forward Deployed Engineers, and cloud-provider teams to align DoiT’s products with customer priorities, manage commercial relationships, and drive durable growth through both