Remote Scaled Account Manager – Growth & Retention Leader

Attribute; Northern (KY); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking a Scaled Account Manager to manage a portfolio of SMB and mid-market customers remotely in North America. You will own the commercial relationship, drive expansion, and coordinate with cross-functional teams to optimize cloud strategies and FinOps outcomes.

The role emphasizes retention, revenue growth, and building trusted customer partnerships with a data-driven, collaborative approach.

Qualifications

• 2+ years in Account Management/Customer Success/Customer Engineering roles.
• 3+ years in a technology company.
• Strong verbal/written communication skills in English.
• Strong technical skills to engage productively with technical teams.
• Detail-oriented with strong operational skills and the ability to zoom.
• Desire to grow within the organization and continuously broaden your skill sets.
• Great sense of humor and enjoys having fun at work.

Responsibilities

• Own a scaled portfolio primarily SMB/mid-market using Salesforce to maintain context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• Use data to prioritize engagement across the portfolio and understand customer priorities, cloud footprint, FinOps maturity, and outcomes.
• Drive retention and renewal by identifying risk early and leading pricing, contracts, and approvals discussions.
• Identify, qualify, and manage expansion across new workloads, migrations, cost optimization, and DoiT products.
• Partner with Sales, CSMs, FDEs, and cloud teams on account plans, funding, deal registration, and execution.
• Run portfolio cadences including account reviews, product demos, commitment planning, and security/AI discussions.
• Coordinate escalations and keep customers informed to drive accountability.
• Use dashboards/CRM and AI tools to improve coverage and create repeatable operating rhythms.
• Capture and share customer feedback and market insights with Product/Engineering/Marketing/Sales.
• Maintain reviews and plans for high-potential customers with spend trends and renewal timing.

Skills

Account management

Customer success

English communication

Technical engagement

Analytical thinking

Team collaboration

Humor at work

Education

Experience in technology company

Tools

Salesforce

CRM systems

Data dashboards

Job description

DoiT is seeking a Scaled Account Manager to manage a portfolio of SMB and mid-market customers remotely in North America. You will own the commercial relationship, drive expansion, and coordinate with cross-functional teams to optimize cloud strategies and FinOps outcomes.

The role emphasizes retention, revenue growth, and building trusted customer partnerships with a data-driven, collaborative approach.