Remote Cloud Account Manager - Growth & Retention

Attribute; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking an Account Manager to join our US Sales team. This remote role is based in the US, preferably Midwest or East Coast.

You will nurture relationships with existing customers, act as a trusted point of contact for cloud vendor teams, and drive retention and revenue growth across cloud platforms. Ideal candidates have 2+ years in account management or customer success, strong communication, and the ability to engage technical teams.

Qualifications

• 2+ years in Account Management/Customer Success/Customer Engineering.
• 3+ years at a technology company.
• Excellent verbal and written communication.
• Solid technical skills to engage with technical teams and build relationships.
• Strong operational/administration skills, detail-oriented, able to zoom in/out from big picture to minutiae.
• Desire to grow within the organization.

Responsibilities

• Develop deep understanding of our business, cloud platform, support and services and how they help our clients.
• Maintain knowledge and ownership of customers and communicate with vendor teams to show value and revenue opportunities.
• Manage customer-related support escalations to resolution, ensuring high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders balance customer, vendor and company interests.
• Identify new workload opportunities within customers' Cloud Environment/SaaS solutions.
• Establish a regular cadence with the full portfolio of customers and balance large and emerging clients.
• Gather customer feedback to ensure products align with needs and requests.
• Provide customer feedback to engineering for market context and prioritization.
• Deliver quarterly reviews with customers tracking timelines and spending on cloud platforms.

Skills

Communication

Technical skills

Analytical thinking

Growth mindset

Job description

DoiT is seeking an Account Manager to join our US Sales team. This remote role is based in the US, preferably Midwest or East Coast.

You will nurture relationships with existing customers, act as a trusted point of contact for cloud vendor teams, and drive retention and revenue growth across cloud platforms. Ideal candidates have 2+ years in account management or customer success, strong communication, and the ability to engage technical teams.