Remote Cloud Account Manager | Growth & Success

DoiT International; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT International is seeking an Account Manager to join our US Sales team. This remote role is based in the United States, with a preference for the Midwest or East Coast, and you will nurture relationships with existing customers, uncover growth opportunities, and serve as the trusted liaison for cloud vendor teams.

You will understand our cloud management platform and services, manage escalations, negotiate long-term commitments, identify new workload opportunities, and deliver quarterly

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years experience at a technology company
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
• Great operational/administration skills, analytical, detail-oriented and able to "zoom" in/out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and enjoys having fun at work.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customers' Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.

Skills

Account Management

Customer Success

Technical communication

Analytical thinking

Detail-oriented

Growth mindset

Humor

Job description

DoiT International is seeking an Account Manager to join our US Sales team. This remote role is based in the United States, with a preference for the Midwest or East Coast, and you will nurture relationships with existing customers, uncover growth opportunities, and serve as the trusted liaison for cloud vendor teams.

You will understand our cloud management platform and services, manage escalations, negotiate long-term commitments, identify new workload opportunities, and deliver quarterly