Remote Scaled Cloud Growth Manager (SMB & Mid-Market)

DoiT; South Carolina; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking a Scaled Account Manager to join its AMER team. This remote role supports a portfolio of SMB and mid-market customers across North America, coordinating with success managers, engineers, and cloud-provider partners.

You will drive retention, expansion, and strategic cloud engagements while aligning with DoiT’s products and services. You will build trusted relationships, lead commercial discussions, and use data-driven insights to identify growth opportunities.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience in a technology company.
• Strong verbal/written communication skills in English.
• Strong technical skills that enable you to engage productively with technical teams and the ability to build influential relationships.
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and enjoys having fun at work.

Responsibilities

• Own a scaled portfolio primarily in the SMB and mid-market segments, using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts; build multi-threaded relationships and understand each customer’s business priorities, cloud footprint, FinOps maturity, and desired outcomes.
• Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations with internal partners on pricing, commitments, contracts, and approvals.
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, DoiT products, and services; maintain accurate opportunity stages and forecasts.
• Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution, delegating delivery work while owning the commercial relationship.
• Run portfolio-appropriate customer cadences, including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
• Coordinate escalations to the right DoiT owner, keeping customers informed and driving accountability through resolution.
• Use customer data, dashboards, CRM workflows, and appropriate AI or automation tools to improve coverage and create repeatable operating rhythms.
• Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.

Skills

Account Mgmt

Customer Success

English comms

Technical engagement

Analytical mindset

Operations

Growth mindset

Humor

Job description

DoiT is seeking a Scaled Account Manager to join its AMER team. This remote role supports a portfolio of SMB and mid-market customers across North America, coordinating with success managers, engineers, and cloud-provider partners.

You will drive retention, expansion, and strategic cloud engagements while aligning with DoiT’s products and services. You will build trusted relationships, lead commercial discussions, and use data-driven insights to identify growth opportunities.