Remote Cloud Growth Manager for Scaled Accounts

DoiT; West Augusta (VA); Remote; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Flexible schedule

Health insurance

Parental leave

Stock options

Home office allowance

Professional development

Peer recognition

Zusammenfassung

DoiT is seeking a Scaled Account Manager in AMER to manage a large SMB/mid-market portfolio remotely from North America. You will collaborate with Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams to protect existing business and drive growth across multiple cloud footprints.

You will use data, Salesforce, and repeatable processes to identify expansion opportunities, manage risk, and lead commercial discussions on pricing and contracts.

Qualifikationen

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years of experience in a technology company
• Strong verbal/written communication skills in English
• Strong technical skills that enable you to engage productively with technical teams and the ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work

Aufgaben

• Own a scaled portfolio primarily in SMB and mid-market segments, using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• Use data to prioritize engagement across the portfolio; build multi-threaded relationships and understand each customer’s business priorities, cloud footprint, FinOps maturity, and desired outcomes.
• Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations with internal partners on pricing, commitments, contracts, and approvals.
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, DoiT products, and services; maintain accurate opportunity stages and forecasts.
• Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution, delegating delivery work while owning the commercial relationship.
• Run portfolio-appropriate customer cadences, including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
• Coordinate escalations to the right DoiT owner, keeping customers informed and driving accountability through resolution.
• Use customer data, dashboards, CRM workflows, and appropriate AI or automation tools to improve coverage and create repeatable operating rhythms.
• Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.

Kenntnisse

Account management

Customer success

English communication

Technical aptitude

Operations

Growth mindset

Humor

Jobbeschreibung

DoiT is seeking a Scaled Account Manager in AMER to manage a large SMB/mid-market portfolio remotely from North America. You will collaborate with Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams to protect existing business and drive growth across multiple cloud footprints.

You will use data, Salesforce, and repeatable processes to identify expansion opportunities, manage risk, and lead commercial discussions on pricing and contracts.