Remote Cloud Growth & Renewal Account Manager

DoiT; North Carolina; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking a remote Scaled Account Manager to manage a large SMB/mid-market portfolio across North America. You will own relationships, drive growth, and align cloud-based solutions with customer priorities.

Successful candidates will combine commercial judgment with technical fluency to expand DoiT’s footprint while maintaining strong customer satisfaction and retention. This role offers flexible, remote work options and a growth-focused culture.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience in a technology company.
• Strong verbal/written communication skills in English.
• Strong technical skills that enable you to engage productively with technical teams and the ability to build influential relationships.
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and enjoys having fun at work.

Responsibilities

• Own a scaled portfolio primarily in SMB and mid-market segments using Salesforce.
• Prioritize engagement across the portfolio with data-driven decisions.
• Drive retention and renewal outcomes; lead negotiations on pricing, contracts, and approvals.
• Identify, qualify, and manage expansion opportunities across workloads and services.
• Collaborate with Sales, CSMs, FDEs, and cloud-provider teams on account plans and execution.
• Lead regular portfolio cadences including FinOps reviews, demos, and security/AI discussions.
• Coordinate escalations and maintain accountability for resolution.
• Use dashboards and CRM to improve coverage and repeatable operating rhythms.

Skills

Account Management

Customer Success

English Communication

Technical Aptitude

Operations & Admin

Tools

Salesforce

Job description

DoiT is seeking a remote Scaled Account Manager to manage a large SMB/mid-market portfolio across North America. You will own relationships, drive growth, and align cloud-based solutions with customer priorities.

Successful candidates will combine commercial judgment with technical fluency to expand DoiT’s footprint while maintaining strong customer satisfaction and retention. This role offers flexible, remote work options and a growth-focused culture.