Scaled Account Manager (Fully Remote)

DoiT; United States; A distancia; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

DoiT, a global cloud IT company, is seeking an Account Manager to lead a portfolio of SMB and mid-market customers. You’ll own the commercial relationship and use a repeatable coverage model to identify growth potential and align teams to drive outcomes.

You will drive retention, renewals and expansion by partnering with internal specialists and guiding strategic conversations, reviews, and feedback loops to ensure customer success.

Formación

• 2+ years in Account Management, Customer Success, or Customer Engineering.
• 3+ years in a technology company.

Responsabilidades

• Own the commercial relationship and customer strategy for a large portfolio.
• Drive retention, renewals, and expansion by partnering with internal teams.
• Manage account reviews, escalations, and customer feedback loops.

Descripción del empleo

• Own the commercial relationship and customer strategy for a large portfolio of primarily SMB and mid-market accounts.
• Use a repeatable coverage model to identify and prioritize customers with the highest growth potential.

What You'll Do:

• Drive retention, renewals, and expansion by partnering with internal teams and leading commercial conversations.
• Manage account reviews, escalations, and customer feedback loops to ensure success.

Who You Are:

• 2+ years in Account Management, Customer Success, or Customer Engineering, plus 3+ years in a technology company.
• Strong technical, analytical, and communication skills with a desire to grow.

DoiT

DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for growth and innovation, combining data, technology, and human expertise to solve complex multicloud problems. The company is an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide with a remote-first culture of entrepreneurial 'Do'ers.'