Scaled Account Manager - Remote Growth & Renewal

DoiT; Kentucky; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking a Scaled Account Manager to join our AMER team. This remote role welcomes candidates across North America.

You will own the commercial relationship for a portfolio of SMB and mid-market customers, driving retention, expansion, and cloud strategy alignment with cross-functional teams. You will leverage Salesforce and data-driven insights to prioritize opportunities, coordinate with Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams, and ensure durable

Qualifications

• 2+ years in Account Management/Customer Success/Customer Engineering.
• 3+ years in a technology company.
• Strong written and verbal English communication.
• Technical skills to engage with product teams and build relationships.
• Excellent operational/admin abilities; detail-oriented with big-picture view.
• Desire to grow within the organization; proactive and collaborative.

Responsibilities

• Own a scaled portfolio in SMB and mid-market segments using Salesforce for context and renewal tracking.
• Prioritize engagement across the portfolio based on potential growth and risk.
• Lead retention and renewal discussions with internal partners on pricing and contracts.
• Identify and manage expansion opportunities across workloads, migrations, and cloud services.
• Collaborate with Sales, CSMs, FDEs, and cloud-provider teams on account plans and execution.
• Conduct portfolio cadences including reviews, product demos, and commitment planning.
• Escalate issues to the appropriate DoiT owner and drive timely resolutions.
• Utilize data, dashboards, CRM, and AI tools to improve coverage and repeatable rhythms.
• Capture customer feedback and market insights for Product, Engineering, Marketing, and Sales.
• Maintain reviews and growth plans for priority customers with spend trends and renewal timing.

Skills

Account Management

Customer Success

English proficiency

Technical collaboration

Operational excellence

Tools

Salesforce

Job description

DoiT is seeking a Scaled Account Manager to join our AMER team. This remote role welcomes candidates across North America.

You will own the commercial relationship for a portfolio of SMB and mid-market customers, driving retention, expansion, and cloud strategy alignment with cross-functional teams. You will leverage Salesforce and data-driven insights to prioritize opportunities, coordinate with Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams, and ensure durable