Remote SAP Support Specialist – Entry Level (Secret)

Tripoint Solutions LLC; Montgomery (AL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA

Life and Disability Insurance

PTO and Holidays

401(k)

Professional Development

Transportation/Parking/Cell Phone Reim

Job summary

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

An active Secret Clearance is required for this position. The selected candidate will work remotely from a supported state within the U.S., with no relocation assistance provided.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

SAP ERP knowledge

ERP concepts

Problem solving

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field

Tools

SAP S/4HANA migration

SAP certification FI/MM/SD

Job description

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

An active Secret Clearance is required for this position. The selected candidate will work remotely from a supported state within the U.S., with no relocation assistance provided.