Remote SAP Support Specialist — Entry Level (Secret Clearance)

Tripoint Solutions LLC; Florida; À distance; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision benefits with a

FSA & HSA

Company-paid Life and Disability

11 paid holidays

401(k) Retirement Plan

PD Reimbursement Program

Transportation, parking, and cellPhone

Résumé du poste

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join the IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service. A Secret Clearance is required.

The position is remote, with no relocation assistance provided. The candidate should have strong communication skills and experience with IT systems or business operations, along with proficiency in

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
• Experience with SAP S/4HANA migration or implementation projects.
• Familiarity with database management and integration technologies related to SAP.
• Knowledge of ITIL processes and service management frameworks.
• Prior experience working in the Professional, Scientific, and Technical Services industry.
• Active Secret Clearance.

Responsabilités

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Connaissances

SAP ERP knowledge

Customer service

Communication skills

ITIL processes

Secret clearance

Formation

Bachelor’s degree in IT/CS/Business

SAP certification

Outils

SAP S/4HANA

SAP FI

SAP MM

SAP SD

Description du poste

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join the IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service. A Secret Clearance is required.

The position is remote, with no relocation assistance provided. The candidate should have strong communication skills and experience with IT systems or business operations, along with proficiency in