Remote SAP Support Specialist - Entry Level, Secret

Tripoint Solutions LLC; Nashville (TN); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Remote work

Job summary

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

An active Secret Clearance is required for this position, and candidates must be located in the United States, with remote work options available within supported states.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly.
• Support SAP User Management (SAP UM) activities, including user access and role management.
• Collaborate with business stakeholders to understand requirements and translate them into configurations.
• Monitor system performance and perform regular maintenance to ensure optimal operation.
• Document support activities and user guides for knowledge resources.
• Participate in testing and deployment of SAP updates and new functionalities.

Skills

SAP ERP knowledge

Customer-focused

IT troubleshooting

Microsoft Office proficiency

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration

Tools

SAP UM

Job description

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

An active Secret Clearance is required for this position, and candidates must be located in the United States, with remote work options available within supported states.