Remote SAP Support Specialist — Entry Level (Secret)

Tripoint Solutions LLC; Tennessee; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

FSA & HSA options

Life & Disability insurance

11 paid holidays

401(k) Retirement Plan

Professional Development Reimbursement

Transit, parking, and cell phone stip

Job summary

Tripoint Solutions LLC is seeking an entry-level SAP Support Specialist to join our IT support team. This role provides first-line assistance to SAP users, ensuring timely resolution and strong customer service. A Secret Clearance is required, and candidates should have IT system experience and proficiency with Microsoft Office.

Location is remote with no relocation assistance. Responsibilities include SAP ERP support, user management, collaboration with stakeholders, and documentation of

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
• Experience with SAP S/4HANA migration or implementation projects.
• Familiarity with database management and integration technologies related to SAP.
• Knowledge of ITIL processes and service management frameworks.
• Prior experience working in the Professional, Scientific, and Technical Services industry.
• Active Secret Clearance

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules and user issues.
• Support SAP User Management activities, including user access and role management.
• Collaborate with stakeholders to translate requirements into system configurations.
• Monitor system performance and perform regular maintenance to ensure compliance.
• Document support activities and user guides for knowledge resources.
• Participate in testing and deployment of SAP updates and new functionalities.

Skills

Active Secret Clearance

Communication skills

Customer service

Documentation skills

Problem solving

Education

Bachelor’s degree in IT / CS / Business or related field

Tools

SAP ERP

SAP S/4HANA

ITIL

Job description

Tripoint Solutions LLC is seeking an entry-level SAP Support Specialist to join our IT support team. This role provides first-line assistance to SAP users, ensuring timely resolution and strong customer service. A Secret Clearance is required, and candidates should have IT system experience and proficiency with Microsoft Office.

Location is remote with no relocation assistance. Responsibilities include SAP ERP support, user management, collaboration with stakeholders, and documentation of