Remote SAP Support Specialist - Entry Level

Tripoint Solutions LLC; Annapolis (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

Tripoint Solutions LLC is seeking a detail‑oriented and customer‑focused Entry Level SAP Support Specialist to join our IT support team. This role provides first‑line assistance to SAP users and related enterprise applications, ensuring timely issue resolution and exceptional service.

Candidates must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

SAP ERP knowledge

IT support

Problem solving

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Tripoint Solutions LLC is seeking a detail‑oriented and customer‑focused Entry Level SAP Support Specialist to join our IT support team. This role provides first‑line assistance to SAP users and related enterprise applications, ensuring timely issue resolution and exceptional service.

Candidates must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position.