Remote SAP Support Specialist — Entry Level, Secret Clearance

Tripoint Solutions LLC; Clayton (NC); Remote; USD 48,000 - 62,000; Full time

Benefits offered by this job

Remote work option

Professional Development Reimbursement

11 paid holidays

401(k) Retirement Plan

Job summary

Tripoint Solutions LLC is seeking a detail-oriented Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

The selected candidate must possess strong communication skills, experience with IT systems or business operations, and an active Secret Clearance. Location: Remote.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
• Experience with SAP S/4HANA migration or implementation projects.
• Familiarity with database management and integration technologies related to SAP.
• Knowledge of ITIL processes and service management frameworks.
• Prior experience working in the Professional, Scientific, and Technical Services industry.
• Active Secret Clearance

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

Communication skills

IT systems experience

Microsoft Office proficiency

Customer service mindset

Education

Bachelor’s degree in IT/CS/Business

SAP certification in relevant modules

Experience with SAP ERP systems

Experience with SAP S/4HANA migration

Tools

SAP ERP

SAP S/4HANA

ITIL

Database knowledge

Job description

Tripoint Solutions LLC is seeking a detail-oriented Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

The selected candidate must possess strong communication skills, experience with IT systems or business operations, and an active Secret Clearance. Location: Remote.