Remote SAP Support Specialist - Entry Level (Secret)

Tripoint Solutions LLC; New York (NY); Remote; USD 60,000 - 75,000; Full time

Job summary

Tripoint Solutions LLC is seeking an entry-level SAP Support Specialist to join our IT support team remotely in the United States. The role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

A active Secret Clearance is required for this position. We value strong communication, IT systems experience, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

SAP ERP

Problem-solving

Communication

ERP concepts

End-user support

Education

Bachelor’s degree in IT/CS/Business

Tools

SAP User Management

MS Office

Job description

Tripoint Solutions LLC is seeking an entry-level SAP Support Specialist to join our IT support team remotely in the United States. The role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

A active Secret Clearance is required for this position. We value strong communication, IT systems experience, and proficiency in Microsoft Office.