Remote SAP Support Specialist — Secret Clearance

Tripoint Solutions LLC; Fulton (MS); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Retirement Plan

PTO

11 paid holidays

Professional Development Reimbursement

Transportation, parking, and cellPhone

Remote work flexibility

Job summary

Tripoint Solutions is seeking a detail-oriented Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and excellent customer service.

Candidates must have strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

Communication skills

Problem solving

Education

Bachelor’s degree in IT/CS/BA

Tools

SAP ERP

Microsoft Office

Job description

Tripoint Solutions is seeking a detail-oriented Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and excellent customer service.

Candidates must have strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office.