Remote Sage Intacct Support Senior Specialist

Baker Tilly; Illinois; À distance; USD 85 000 - 110 000; Plein temps

Résumé du poste

Baker Tilly is seeking a Sage Intacct Customer Support Senior Specialist to join our remote-friendly team in the United States. The role focuses on managing support tickets, testing solutions, and collaborating with clients to resolve complex accounting software issues.

Ideal candidates will have a bachelor's degree and 3+ years in accounting/finance with ERP exposure, strong communication and leadership skills, and comfort with Sage Intacct and Microsoft Office.

Qualifications

• A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience.
• Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.

Responsabilités

• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed.
• Testing possible solutions in demonstration environments.
• Adding internal comments to variations of potential solutions and contact customers with possible solutions.
• Escalating issues without immediate resolution to internal management or Sage Intacct's customer support and/or engineering.
• Delegating certain issues to the implementation or technical services team for highly configured instances of the software.
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs.
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients.
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals.

Connaissances

Time management

Communication

Interpersonal skills

Relationship building

Collaboration

Problem solving

Leadership

Project management

Organizational skills

Analytical skills

Initiative

Adaptability

Time management

Microsoft Office

Formation

Bachelor's degree in business administration, accounting, MIS or equivalent experience

Outils

Sage Intacct

Microsoft Office

ERP systems

Description du poste

Baker Tilly is seeking a Sage Intacct Customer Support Senior Specialist to join our remote-friendly team in the United States. The role focuses on managing support tickets, testing solutions, and collaborating with clients to resolve complex accounting software issues.

Ideal candidates will have a bachelor's degree and 3+ years in accounting/finance with ERP exposure, strong communication and leadership skills, and comfort with Sage Intacct and Microsoft Office.