Remote Sage Intacct Support Senior Specialist

Baker Tilly (US); Illinois; Remote; USD 78.000 - 127.000; Vollzeit

Zusammenfassung

Baker Tilly US, LLP is hiring a Sage Intacct Customer Support Senior Specialist. This remote role involves direct work with project customers, end users, and external vendors to diagnose, troubleshoot, provision, and escalate issues in the Sage Intacct environment.

You will join a fast-growing firm that values upward career trajectory, flexible work arrangements, and meaningful client relationships with leadership who care about your development.

Qualifikationen

• Bachelor's degree in business administration, accounting, MIS or equivalent.
• 3+ years’ experience in accounting or finance with ERP exposure.
• Strong time management, communication, interpersonal skills, relationship building, collaboration and problem solving.
• Eligibility to work in the U.S. without sponsorship.
• Experience with Sage Intacct or similar ERP systems is a plus.

Aufgaben

• Reviewing, assigning and/or taking ownership of customer support tickets daily.
• Determining a course of action upon review of case tickets.
• Testing possible solutions in demonstration environments.
• Adding internal comments and contacting customers with potential solutions.
• Escalating issues to management or Sage Intacct’s support when needed.
• Following up regularly on outstanding tickets.
• Collaborating with the implementation or technical services team for highly configured instances.
• Communicating progress throughout issue resolution.

Kenntnisse

Time management

Communication

Interpersonal skills

Problem solving

Relationship building

Collaboration

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Baker Tilly US, LLP is hiring a Sage Intacct Customer Support Senior Specialist. This remote role involves direct work with project customers, end users, and external vendors to diagnose, troubleshoot, provision, and escalate issues in the Sage Intacct environment.

You will join a fast-growing firm that values upward career trajectory, flexible work arrangements, and meaningful client relationships with leadership who care about your development.