Remote Sage Intacct Client Support Lead

Baker Tilly; Sacramento (CA); Remote; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Baker Tilly is seeking a Sage Intacct Customer Support Senior Specialist to join our remote team in the United States. You will work directly with project customers, end users, and external vendors to provide solutions, while growing your client service and technical skills for a long-term career.

The role is remote, offering opportunities to grow professionally, develop client relationships, and contribute to firm-wide learning and development programs.

Qualifikationen

• A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience.
• Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability.
• Microsoft Suite skills.

Aufgaben

• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed.
• Testing possible solutions in demonstration environments
• Adding internal comments to variations of potential solutions and contact customers with possible solutions
• Escalating issues without immediate resolution to internal management or Sage Intacct's customer support and/or engineering
• Delegating certain issues to the implementation or technical services team for highly configured instances of the software
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

Kenntnisse

Time management

Communication

Relationship building

Problem solving

Leadership

Project management

Analytical skills

Microsoft Suite

Ausbildung

Bachelor's degree in business administration, accounting, MIS or equivalent

Tools

Microsoft Office

Jobbeschreibung

Baker Tilly is seeking a Sage Intacct Customer Support Senior Specialist to join our remote team in the United States. You will work directly with project customers, end users, and external vendors to provide solutions, while growing your client service and technical skills for a long-term career.

The role is remote, offering opportunities to grow professionally, develop client relationships, and contribute to firm-wide learning and development programs.