Senior Sage Intacct Support Specialist - Remote

Baker Tilly International; United States; Remote; USD 78,000 - 127,000; Full time

Job summary

Baker Tilly US, LLP invites applications for a Sage Intacct Customer Support Senior Specialist. This remote role supports Sage Intacct users across the United States, handling tickets, troubleshooting, and coordinating with internal teams and external vendors.

Ideal candidates hold a bachelor's degree in business/ accounting or MIS, 3+ years in finance with ERP exposure, and strong problem solving and communication skills. The firm emphasizes career growth and flexible work arrangements.

Qualifications

• A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience.
• Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability.
• Microsoft Suite skills

Responsibilities

• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers
• Determining a course of action upon review of case tickets
• Testing possible solutions in demonstration environments
• Adding internal comments to variations of potential solutions and contact customers with possible solutions
• Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
• Following up regularly on outstanding tickets
• Delegating certain issues to the implementation or technical services team for highly configured instances of the software
• Corresponding throughout issue resolution process in a timely manner
• Other duties as assigned
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy

Skills

Time management

Communication

Interpersonal skills

Relationship building

Collaboration

Problem solving

Leadership

Project management

Organizational skills

Analytical skills

Initiative

Adaptability

Education

Bachelor's degree in business administration, accounting, MIS or equivalent experience

Tools

ERP systems

Microsoft Suite

Job description

Baker Tilly US, LLP invites applications for a Sage Intacct Customer Support Senior Specialist. This remote role supports Sage Intacct users across the United States, handling tickets, troubleshooting, and coordinating with internal teams and external vendors.

Ideal candidates hold a bachelor's degree in business/ accounting or MIS, 3+ years in finance with ERP exposure, and strong problem solving and communication skills. The firm emphasizes career growth and flexible work arrangements.