Senior Sage Intacct Support Specialist - Remote

Baker Tilly; Tallahassee (FL); Remote; USD 78.000 - 127.000; Vollzeit

Zusammenfassung

Baker Tilly US, LLP is seeking a Sage Intacct Customer Support Senior Specialist to join our remote team. You will work directly with project customers, providing support for end users and coordinating with internal consultants and external vendors to resolve Sage Intacct issues.

The role emphasizes diagnosing, provisioning, and escalation in the Sage Intacct environment, with opportunities for growth, collaboration, and a flexible work arrangement that aligns with client needs.

Qualifikationen

• Bachelor's degree in business administration, accounting, MIS or equivalent experience.
• 3+ years in accounting/finance with exposure to ERP systems or software support.
• Strong time management, communication, interpersonal skills, relationship building, collaboration and problem solving.

Aufgaben

• Review and triage customer support tickets daily, responding to customers promptly.
• Determine course of action after reviewing case tickets.
• Test possible solutions in demonstration environments.
• Add internal comments and contact customers with potential solutions.
• Escalate issues when needed to internal management or Sage Intacct support/engineering.
• Follow up on outstanding tickets.
• Assign issues to implementation or technical services teams for highly configured instances.
• Correspond with customers through the issue resolution process in a timely manner.
• Perform other duties as assigned.

Kenntnisse

Time management

Communication

Interpersonal skills

Relationship building

Collaboration

Problem solving

Leadership

Project management

Organizational skills

Analytical thinking

Initiative

Adaptability

Ausbildung

Bachelor's degree

Tools

Microsoft Suite

Jobbeschreibung

Baker Tilly US, LLP is seeking a Sage Intacct Customer Support Senior Specialist to join our remote team. You will work directly with project customers, providing support for end users and coordinating with internal consultants and external vendors to resolve Sage Intacct issues.

The role emphasizes diagnosing, provisioning, and escalation in the Sage Intacct environment, with opportunities for growth, collaboration, and a flexible work arrangement that aligns with client needs.