Remote Sage Intacct Support Senior Specialist

Baker Tilly

United States

Remote

USD 78,000 - 127,000

Full time

8 days ago

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Job summary

Baker Tilly US, LLP is seeking a Sage Intacct Customer Support Senior Specialist for a REMOTE role in the United States. You will work directly with project customers, provide end-user support, and collaborate with internal consultants and external vendors to resolve Sage Intacct issues.

Responsibilities include diagnosing, troubleshooting, provisioning, escalation, and ongoing ticket follow-up. The position offers growth opportunities, flexible work arrangements, and a team-focused environment

Qualifications

Bachelor's degree in business, accounting, MIS or equivalent.
3+ years in accounting/finance with ERP exposure or software support.
Strong communication, problem solving and collaboration skills.
Proficiency with Microsoft Office Suite and related tools.

Responsibilities

Review, assign and own customer support tickets daily, responding promptly.
Determine course of action after reviewing cases.
Test possible solutions in demonstration environments.
Add internal notes and contact customers with solutions.
Escalate unresolved issues to management or Sage Intacct engineering.
Follow up regularly on outstanding tickets.
Coordinate with implementation or technical services for complex configurations.
Communicate clearly throughout the resolution process.
Engage in mentoring and firm-wide learning programs.
Build relationships with clients and internal teams.
Support Baker Tilly Care and Teach philosophy.
Participate in team social activities and maintain work-life balance.