Remote SaaS Renewals Specialist — AI-Driven Growth

Sovos; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

AI Tools

Health Insurance

401(k) Match

Tuition Reimbursement

Flexible Time Off

Language Learning Support

Volunteer Time Off

Job summary

Sovos is seeking a Renewals Representative in the United States to lead renewal activity for a portfolio of SaaS customers and drive retention and growth. You will negotiate renewals, build strong client relationships, and partner with Account Management and Customer Success to maximize value.

You will leverage AI tools to streamline processes, improve outcomes, and deliver reliable forecasts. This role emphasizes collaboration, integrity, and customer-centric problem solving.

Qualifications

• Experience managing SaaS renewals and hitting quota in a customer-facing role.
• Strong negotiation, communication and relationship-building skills.
• Ability to navigate complex stakeholder dynamics and work with cross-functional teams.
• Comfort with AI-assisted workflows and adopting new technology.

Responsibilities

• Own the renewal process for a portfolio of SaaS customers.
• Lead renewal negotiations and identify upsell opportunities.
• Implement renewals best practices to improve customer experience and consistency.
• Maintain renewal lifecycle execution from forecast to close with excellence.
• Leverage AI tools to streamline workflows while ensuring accuracy and alignment.
• Deliver accurate forecasting and meet renewal targets quarter over quarter.

Skills

SaaS Renewals

Negotiation

Relationship Building

Account Management

Communication

Teamwork

Tools

AI Tools

Job description

Sovos is seeking a Renewals Representative in the United States to lead renewal activity for a portfolio of SaaS customers and drive retention and growth. You will negotiate renewals, build strong client relationships, and partner with Account Management and Customer Success to maximize value.

You will leverage AI tools to streamline processes, improve outcomes, and deliver reliable forecasts. This role emphasizes collaboration, integrity, and customer-centric problem solving.