SaaS Renewal & Growth Specialist

Reltio, Inc.; Pennsylvania; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Reltio seeks a Renewal Representative to manage end-to-end renewal processes for a portfolio of customers. You will drive timely renewals, coordinate with account teams, and identify cross-sell opportunities to maximize value from Reltio’s SaaS platform.

You will work with Sales Ops, Customer Success, and Finance to ensure accurate pricing, terms, and customer communication, helping customers maximize renewal value and retention.

Qualifications

• Bachelor’s degree or equivalent with relevant professional experience.
• 1–2 years in renewals, sales, account management, or customer success.
• Strong customer service and relationship-building skills.
• Good written and verbal communication; ability to work cross-functionally.
• Familiarity with SaaS contracts, pricing, and renewal concepts.

Responsibilities

• Manage end-to-end renewal process for assigned customer portfolio.
• Drive timely renewals while maintaining a positive customer experience.
• Identify cross-sell/upsell opportunities during renewal conversations.
• Coordinate with Account Executives, CS Managers, and Sales Ops on deal structure.
• Maintain renewal data in Salesforce and prepare renewal proposals.

Skills

Renewals

Account Management

Negotiation

Sales Ops

Customer Success

Cross-functional collaboration

Communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Excel

CPQ tools

Job description

Reltio seeks a Renewal Representative to manage end-to-end renewal processes for a portfolio of customers. You will drive timely renewals, coordinate with account teams, and identify cross-sell opportunities to maximize value from Reltio’s SaaS platform.

You will work with Sales Ops, Customer Success, and Finance to ensure accurate pricing, terms, and customer communication, helping customers maximize renewal value and retention.