SaaS Renewals Manager — Growth & Retention Leader

Sovos; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Global Mentoring Programs

AI Tools and Technology from Day 1

Comprehensive Health, Dental andVision

401(k) with company match

Tuition Reimbursement

Flexible Time-Off

Job summary

Sovos is seeking a Renewals Manager in the United States to own the renewal process for a portfolio of SaaS customers, drive retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.

The role is quota‑carrying and will require collaboration with Account Management and Customer Success, with occasional travel (<25%). AI-assisted workflows and rigorous forecasting will be part of daily practice.

Qualifications

• Experience managing SaaS renewals in a customer-facing role.
• Proven negotiation and relationship-building skills.
• Strong communication and stakeholder management abilities.
• Comfort with AI-assisted workflows and technology.

Responsibilities

• Build and nurture relationships with key customer stakeholders; partner with Account Management and Customer Success to develop account strategies.
• Lead renewal negotiations with professionalism and strategic thinking; pursue upsell opportunities.
• Implement renewals best practices to elevate customer experience and drive predictable results.
• Maintain operational excellence throughout the renewal lifecycle, ensuring smooth forecast-to-close execution.
• Leverage AI tools to streamline workflows and validate AI-generated content for accuracy.
• Deliver consistent forecasting and meet or exceed renewal targets quarter over quarter.

Skills

SaaS renewals

Negotiation

Relationship building

Communication

AI tools

Tools

AI tools

Job description

Sovos is seeking a Renewals Manager in the United States to own the renewal process for a portfolio of SaaS customers, drive retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.

The role is quota‑carrying and will require collaboration with Account Management and Customer Success, with occasional travel (<25%). AI-assisted workflows and rigorous forecasting will be part of daily practice.