Remote SaaS Implementation Specialist

3E; Charlottesville (VA); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking an Implementation Specialist to turn signed contracts into working solutions. You will own hands-on implementation from kickoff through configuration, training, launch, and handoff, driving measurable first value for customers.

This role blends technical execution with customer engagement and project coordination, translating scope into practical delivery plans and milestones while coordinating with Product, Engineering, and external partners. Remote within the Eastern time zone.

Qualifications

• 2–3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services.
• Ability to translate customer requirements and agreed scope into clear implementation activities, milestones, and deliverables.
• Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes.
• Strong written and verbal communication, prioritization, analytical, and problem-solving skills.
• Demonstrated experience working cross-functionally and building productive customer relationships.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort working with data and systems of record.
• Willingness to travel 10–20%.

Responsibilities

• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff.
• Configure 3E customer environments, including inventory and structure, users and roles, integrations, and core workflows aligned with customer goals.
• Translate the scope of work into a documented implementation plan with milestones, deliverables, dependencies, assumptions, and customer responsibilities.
• Work directly with customer contacts and administrators to validate the solution and deliver foundational training.
• Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners as required for delivery.
• Track milestones and identify risks, dependencies, or potential scope changes early.
• Execute post‑onboarding Value Realization Projects such as migrations, data remediation, integrations, inventory optimization, and workflow enablement.
• Maintain accurate project records and documented handoffs while managing multiple concurrent implementations, keeping status, configuration, outcomes, risks, next steps, and training needs visible.
• Build technical proficiency across 3E products and troubleshoot implementation issues; coding is not required.
• Surface customer‑identified bugs, product issues, and feature requests to internal teams.

Job description

3E is seeking an Implementation Specialist to turn signed contracts into working solutions. You will own hands-on implementation from kickoff through configuration, training, launch, and handoff, driving measurable first value for customers.

This role blends technical execution with customer engagement and project coordination, translating scope into practical delivery plans and milestones while coordinating with Product, Engineering, and external partners. Remote within the Eastern time zone.