Remote SaaS Implementation Manager

Convoso; Los Angeles (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Stock options

Health insurance

Dental coverage

Vision plan

401k match

PTO

Birthday off

Gym reimbursement

Catered lunches

Company outings

Apple laptop

Free parking

Job summary

Convoso, a LA-based AI-powered contact center platform, seeks an Implementation Manager to guide post-sale discovery, setup, training, and launch support. You will manage client relations, address challenges, and deliver solutions that drive revenue in a fast-paced SaaS environment.

The role emphasizes multi-tasking across software tools, ensuring smooth onboarding and adoption while maintaining a strong sense of urgency.

Qualifications

• 1–3 years in Implementation, Account Management, or Customer Success in SaaS.
• Experience managing a high volume of projects with cross-functional teams.
• Experience interfacing with customers in the B2C space.
• Ability to identify solutions for customers while upselling products and services.
• Experience developing solutions to hit revenue targets during implementation stages.
• Excellent project management skills and a methodical approach for all implementation phases.
• Familiarity with call center environments is a plus.
• Knowledge of simple SQL queries and API integrations.

Responsibilities

• Install, integrate and deploy Convoso SaaS products in client environments.
• Train customers on using the dialer software for admins and agents.
• Improve onboarding efficiency and initial product adoption; boost customer satisfaction.
• Communicate product and implementation details to clients at technical and functional levels.
• Anticipate client needs, map timelines, and manage expectations during implementation.
• Manage delivery end-to-end with minimal escalation.
• Coordinate soft launches for testing and optimization with client feedback.
• Handoff from Customer Success to clients and Sales seamlessly; share best practices.

Skills

SaaS experience

Project management

Cross-functional teamwork

Customer success

Problem solving

SQL basics

Google Suite

Salesforce familiarity

Tools

Zendesk

Vitally

API integrations

Job description

Convoso, a LA-based AI-powered contact center platform, seeks an Implementation Manager to guide post-sale discovery, setup, training, and launch support. You will manage client relations, address challenges, and deliver solutions that drive revenue in a fast-paced SaaS environment.

The role emphasizes multi-tasking across software tools, ensuring smooth onboarding and adoption while maintaining a strong sense of urgency.