Senior SaaS Implementation Lead

United States Digital Space LLC; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life and disability insurance

Remote working stipend

PTO 25 days + holidays

Job summary

the company is seeking a Senior Implementation Consultant to lead scalable technical solutions during late-stage sales and complex onboarding for enterprise clients. You will guide discovery, design, and delivery, acting as a trusted technical advisor and mentor within a remote-first environment.

You will collaborate with Sales, Product, Engineering, and Client Success to ensure client value, while leveraging AI to automate repeatable work and accelerate decision-making across strategic accounts.

Qualifications

• 3+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering for enterprise-level clients.
• Fluent in both written and spoken English.
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Advanced expertise in REST and SOAP API integrations and troubleshooting.
• Strong working knowledge of Excel and HTML.
• Demonstrated ability to manage multiple complex client projects simultaneously.
• Excellent problem-solving, time management, and prioritization skills.
• Strong communication and presentation skills for technical and non-technical audiences.
• Proven ability to document processes and create technical enablement materials.
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities.
• Experience using AI tools to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients.
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams.
• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements.
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP.
• Provide expert-level platform training and consultation to client stakeholders.
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed.
• Mentor and coach junior client success engineers, supporting knowledge sharing and technical skill development.
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices.
• Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale.
• Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content.

Skills

Fluent English

English communication

API integrations (REST/SOAP)

XML

TXT/CSV/JSON formats

FTP

Excel

HTML

Project management

Education

Bachelor's degree in Computer Science or Information Technology

Tools

XML

FTP

REST APIs

SOAP APIs

Job description

the company is seeking a Senior Implementation Consultant to lead scalable technical solutions during late-stage sales and complex onboarding for enterprise clients. You will guide discovery, design, and delivery, acting as a trusted technical advisor and mentor within a remote-first environment.

You will collaborate with Sales, Product, Engineering, and Client Success to ensure client value, while leveraging AI to automate repeatable work and accelerate decision-making across strategic accounts.